Your Haven for Relaxation & Relief
Ease aches, calm your mind, and unwind daily with simple tools that deliver real, restorative relief
Frequently Asked Questions
Will these products actually help relieve pain or tension?
Yes. Our massage tools are designed to reduce muscle tension, ease soreness, and improve circulation. Many customers experience noticeable relief after just a few uses.
How long should I use the product for best results?
Typically, 10–20 minutes per session is enough. However, you can adjust based on your comfort and the product you’re using. Consistent use delivers the best results.
Where are you located?
Our head office is located in QLD.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at harmonyhavenco1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Harmony Haven's mission is to help people find lasting relief and relaxation through high-quality massage products. We deliver comfort, restore balance, and support everyday wellness with effective, easy-to-use tools designed for back, neck, and leg pain relief at home.
Fast, Free & Secure Shipping Australia Wide
At Harmony Haven, we believe relief shouldn’t have to wait.
That’s why we offer fast, free shipping on every order. Your wellness essentials are carefully packed and delivered to your door so you can start feeling more relaxed, balanced, and pain-free, sooner.